Terms & Conditions
SHIPPING & DELIVERY
Free shipping - on all orders over $150 unless otherwise stated.
CLICK & COLLECT
The Click & Collect option is for customers in the Maryborough Victoria district who would wish to pick the items up from our physical store - 160 High St Maryborough VIC.
A service fulfilled by the staff at Macks to customers within a 30km radius of our store in Maryborough.
Refunds & Returns
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when an item:
- has a problem that would have stopped someone from buying the item if they had known it
- is unsafe
- is significantly different from the sample or description
- doesn't do what we said it would; or what you asked for and can't be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase - e.g. your receipt.
Received the wrong order?
If for some reason we have made a mistake and you receive the wrong order, please contact us via email or phone as soon as possible and we will arrange a replacement or credit note, free of charge.
Phone - (03) 5460 4999 Email - firstname.lastname@example.org
If you change your mind and wish to exchange for another item please contact us to organise a credit note with 14 days.
Please note, we do not include shipping in the credit to cover the return of your item.